Privacy Policy

Effective Date: 12 June 2025

South West Planning Services Ltd ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect any personal data that you provide to us when using our website, services, or communicating with us.

1. Who We Are

South West Planning Services Ltd
Registered in England and Wales
📍 Hillside House, Watersmeet Road, Lynmouth, Devon, UK, EX35 6EP
📧 info@southwestplanning.co.uk
Company Registration Number: 10851626

2. What Information We Collect

We may collect the following types of personal data:

Identity Data: name, title, and contact details (email, phone number)
Technical Data: IP address, browser type, operating system
Usage Data: how you use our website and services
Communication Data: information provided through forms, emails, or consultations

We do not collect sensitive personal data unless required for a specific service and with your explicit consent.

3. How We Collect Your Data

We collect data through:

Forms submitted on the website
Emails and direct communications
Analytics tools (e.g., Google Analytics)
Cookies and similar technologies (see our Cookie Policy)

4. How We Use Your Data

We use your data to:

Respond to enquiries and provide consultancy services
Improve website performance and user experience
Comply with legal and regulatory obligations
Maintain internal records

We will never sell your personal data to third parties.

5. Legal Basis for Processing

We process your personal data under one or more of the following legal bases:

Consent: where you have given explicit permission
Contractual necessity: to fulfil our obligations under a contract
Legal obligation: where required by law
Legitimate interests: for business operations not overridden by your rights

6. Data Sharing

We may share your data with trusted third-party service providers (e.g., IT support, analytics providers) only where necessary and under appropriate data protection agreements. We do not transfer your data outside the UK or EEA unless adequate safeguards are in place.

7. Data Retention

We retain personal data only as long as necessary for the purposes outlined above, or as required by law. Once data is no longer needed, it will be securely deleted or anonymised.

8. Your Data Rights

Under the UK GDPR, you have the right to:

Access your personal data
Request correction or deletion of your data
Object to or restrict certain types of processing
Withdraw consent at any time (where applicable)
Lodge a complaint with the Information Commissioner's Office (ICO)

You can exercise your rights by contacting us at [Insert Contact Email].

9. Security

We take reasonable technical and organisational measures to protect your data against loss, misuse, or unauthorised access.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

11. Contact

For questions about this policy or your data, please contact us here:

📧 Email: info@southwestplanning.co.uk
📍 Address:South West Planning Services Ltd, Hillside House, Watersmeet Road, Lynmouth, Devon, UK, EX35 6EP